Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem
, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
May I have the full model # ***** the washers age?
Also were there any errors or flashing lights?
Hi I m sorry for the delay power outage ;-(
Thank you for that information.
Please try one thing for me it will help me to be sure what is wrong.
Please unplug the washer fro 30 full minutes.
Once that time has past, then plug it back in and let me knwo if it turns on all by itself stuck in that mode?
Or what happens when you start it then?
This may fix the issue if the control board simply got a little confused as can happen on occasion when power surges happen etc.
If all is well Great!
But if not please let me knwo the outcome of the test. and I will tell you how to fix this one ;-)
In any case, I will stick with you until this is complete.
Please rate my service thus far.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Hi , I kind of figured.
This means you need to clean out the drain lines and make sure the drain pump is working as it should. If not you may need to replace that part but its super easy to do;-)
Let me know on that and I will recommend a great place to order that part.
I will help you if you need me to replace that part.
If you dont get to it before the weekend I will still be here.
Thank you for your patience;-)
Hi I did reply to you but I am not on here all the time.
Also We had a power outage that caused delays, My apologies for that.
I asked you some questions but have not replied to that as of yet. I need to know this so I can be sure what's wrong?
Hi Im sorry with the holiday weekend here I haven't been on much.
I just now did receive the messages I believe.
In this case you need to check your drain lines, But if they are clear as they likely are and the filter if you machine has one. Then you need a new drain pump motor. It's electric on this machine and easy to replace with only one wiring clip and two hoses to remove ;-)
I will help you replace that pump.
The best place for you to get a new drain pump (and this is a common part to fail) is: http://www.ransomspares.co.uk/
Its best to call to order this part because they dont list all parts on their website.
Also they will ship the same day if you call for sure ;-)
Phone: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Brands » Hotpoint.
In any case I will stick with you until this is complete.
Please rate my service kindly at this time so I can add your question to my priority list so anytime you text me here I will see it immediately. There is no additional cost for rating kindly ;-)
Have a great day!
You're more than welcome ;-)