Good morning my name is ***** ***** could you give me the full model number and also the pnc a nine or eleven digit number that is on the rating label inside the door frame please.
Yes just pulling up the service manual - if you put it on spin will it spin?
OK give me a shout with your resulsts.
OK first thing to do is take one of the motor brushes out and see if they've worn out. Its a case of tipping the appliance on its back and fiddling throiugh the hole in the base - fiddly but possible.
Just to confirm the first statement you made - it is draining the water when you put it on a drain cycle?
OK let me explain how these work - the drain period is timed so if it doesnt pump out all the water the washing machine wont spin but my concern is not so much there its that you dont seem to have any motor action at all.
OK first thing to do is get at that motor and check the brushes - if they are OK then check the cables back up to the power pcb and see if there is any breaks, then findally check that you havent got anything burnt or tracks damaged on the pcb and come back to me. All items are fixable its just how much time you can give.
Thats fine, in the meantime can you kindly rate the information given sofar so that I can clear your job off my screen. You can then just sign back in later and we can pick up the thread and continue with fault finding. - Ian.