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The door will not unlatch if the water hasnot drained. Is there water that has not pumped out?
Ah, okay. So the latch is broken. You will have to force the door open and then replace both the latch and the lock assembly.
I am unavailable for a phone request, I will see if another may be available.
It is to late to ring you but, if you check by the drain filter there is a Pull-lever that will open the door lock for you..
If you still have problems tomorrow, come back to me