Hi Karen my name is ***** ***** lets see if we can solve the issue - can you get around the back of the appliance and remove the cover at the lower back area?
I need you to check two things for me --
a. Is the compressor (motor) running
b. Is it hot or warm.
Come back to me when you have results, I'm out and about all afternoon but will pop in from time to time to see how you are getting on - Ian
No worries Karen just sign in I'll be around somewhere - Ian