How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a Zanussi Essential 1600 6kg washing machine and at

Customer Question

Hello, I have a Zanussi Essential 1600 6kg washing machine and at the minute the conditioner tray will not empty. Could you please tell me why?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.

Hello Amanda, my name is George,

Can you please look inside the door opening and let me know the details from the label therein.. Model number and product code will be suffice.

regards

Customer: replied 1 year ago.
Model no. ZWD16270
Type. HI946442
Product no.###-##-####02
Expert:  George-Allsorts replied 1 year ago.

Can you tell me if at the end of the wash any of the conditioner has been replaced with water?

Customer: replied 1 year ago.
No there doesn't appear to be any water going in to the tray at any time of the wash
Expert:  George-Allsorts replied 1 year ago.

Sorry, I didn't see your response come in..

Ok, if what you say is true, then either the electric water inlet valve (50297037009) is defective and needs replacing or it is not receiving power from the PCB..