Hello Amanda, my name is George,
Can you please look inside the door opening and let me know the details from the label therein.. Model number and product code will be suffice.
Can you tell me if at the end of the wash any of the conditioner has been replaced with water?
Sorry, I didn't see your response come in..
Ok, if what you say is true, then either the electric water inlet valve (50297037009) is defective and needs replacing or it is not receiving power from the PCB..