How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Beko DRVT61W tumble dryer. Power is on but when I

Resolved Question:

I have a Beko DRVT61W tumble dryer. Power is on but when I push the start button I here a click but the drum does not turn. I don't think it is the condenser. What else could it be?
Submitted: 9 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 9 months ago.

Would you kindly let me have the product code that is on the rating plate in the door frame area - Thanks - Ian

Customer: replied 9 months ago.
Expert:  Dales-Electronic replied 9 months ago.

OK leave it with me the Beko engineer site has crashed so I will come back to you as soon is it is up and running - Ian

Customer: replied 9 months ago.
Thanks
Expert:  Dales-Electronic replied 9 months ago.

OK back up and running - do you have a multimeter or volt meter that you can use to check for power at different parts of the appliance?

Customer: replied 9 months ago.
Not something I own
Expert:  Dales-Electronic replied 9 months ago.

OK then without some means of checking for voltages we are just whistling in the wind, there are basically only three things to a dryer, the motor, heater and main pcb. If either of these fail you will get the same result. Without being able to confirm that power is getting to the components you will just end up changing a lot of expensive components with a hope and a prayer. If you can borrow on or get a friedn who knows how to use one I can tell you where to test. Othersise its really wasting money.

Customer: replied 9 months ago.
Ian I will have one tomorrow and will get back to you
Expert:  Dales-Electronic replied 9 months ago.

No worries, I will be here with the exception of cutting the lawn !! If you are buying a new one, you only need one that will measure volts AC - resistance and continuity (its got a beeper)

Customer: replied 9 months ago.
Back again. The only multi-meter I could source measures DC & AC voltage, DC Current, Resistance & Diodes
Expert:  Dales-Electronic replied 9 months ago.

OK if you put it on diode and put the two probe tips together does it beep?

Customer: replied 9 months ago.
No beep display shows 1 - will be out for 10mins
Expert:  Dales-Electronic replied 9 months ago.

OK

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions