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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Starts filling water but drum doesn't spin on any setting

Resolved Question:

starts filling water but drum doesn't spin on any setting
Submitted: 9 months ago.
Category: Appliance
Expert:  George-Allsorts replied 9 months ago.

Hello Anthony, my name is George,

Can you tell me the ENR of the appliance please. This will be on a label stuck on the inside of the door or on the door opening; if it can't be found there, then look on the fascia panel, or rear of the appliance.

Customer: replied 9 months ago.
wfl2063gb/12 fd 8311 600637
Expert:  George-Allsorts replied 9 months ago.

Are there any lights lit or flashing on the front panel?

Customer: replied 9 months ago.
just the normal lights,no flashing lights
Expert:  George-Allsorts replied 9 months ago.

First point to check is the belt.

Please remove the rear panel to check that the belt is still in situ on the motor & pulley

Customer: replied 9 months ago.
it is
Expert:  George-Allsorts replied 9 months ago.

Whilst the appliance is sat and should be rotating, is there a click from behind the fascia panel every so often (Motor Relay)

Customer: replied 9 months ago.
Expert:  George-Allsorts replied 9 months ago.

Please remove the motor from the appliance and check the condition of the brushes at the rear of the motor and change them if they are lower in length than 15mm

Customer: replied 9 months ago.
having difficulty removing motor -i have removed the two nuts from front of motor but can't see how to take out whatever is securing rear of motor
Expert:  George-Allsorts replied 9 months ago.

Once the bolts are removed from the front, the motor should slide towards you.... It will be very tight and may need carefully prising

Customer: replied 9 months ago.
carbon brushes less than 7 millimetres
Customer: replied 9 months ago.
do you know where i could purchase them
Expert:  George-Allsorts replied 9 months ago.

BINGO !!

That is your problem. Replace them, ensuring that you get the correct angle when putting the replacements in.

Original Bosch Parts

The link above will take you to the part.

DISCOUNT
If you are buying from the link I have given you, discount is available:
To get discount, when you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code id1975 to get a discount

Expert:  George-Allsorts replied 9 months ago.

You can buy the cheaper non-original versions if you prefer, however, they are harder on the motor of your appliance

Expert:  George-Allsorts replied 9 months ago.

Would you like me to locate some for you?

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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