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Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Softener compartment won't empty on timeline 1400

Resolved Question:

Softener compartment won't empty on timeline 1400
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.

Can you tell me the MODEL and PNC of the appliance please. This will be on a label stuck on the inside of the door or on the door opening; if it can't be found there, then look on the fascia panel, or rear of the appliance.

Customer: replied 1 year ago.
Model ZWD 1480
Expert:  George-Allsorts replied 1 year ago.

If you remove the Detergent Drawer, then remove the syphon unit.. Check the areas that I have indicated in the diagram in the link below.. Check for congealed detergent or blockages in the areas highlighted in yellow

Customer: replied 1 year ago.
I have cleaned these areas before and water is flowing freely through the tubes & there is no gunge in the areas shown on 148
Expert:  George-Allsorts replied 1 year ago.

Ok, thank you for that information...

In that case, the fault then lies with the electronic water inlet valve set part number(###) ###-####which is now replaced by part number(###) ###-####/p>

Expert:  George-Allsorts replied 1 year ago.

The part is available at this link

If you are buying from the link I have given you, discount is available:
To get discount, when you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code id1975 to get a discount

Customer: replied 1 year ago.
How do I get access to this valve?
Expert:  George-Allsorts replied 1 year ago.

If you remove the lid, the valve is at the rear right of the appliance looking at it from the front.

Customer: replied 1 year ago.
Thank you very much for your help, I have placed an order for the part as suggested
Expert:  George-Allsorts replied 1 year ago.

You are very welcome.
I would appreciate a reciprocation of the assistance I have given you; you can do this by taking the time to rate my assistance using the stars provided at the top of the page

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