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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My samsung RR82Pbbb tall fridge is registering 9' . i can't

Customer Question

my samsung RR82Pbbb tall fridge is registering 9' . i can't get it to cool down to 2' as required
Paul
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.

Hi Paul, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your fridge?

Also did this happen all of a sudden? Or over a period of time. And one important question , is there any heavy frost anywhere on the inside wall of the freezer section?

Thank you

Tech Michael

Customer: replied 1 year ago.
Hello Michael
No there is no frost inside or out. There is no freezer section. its just a fridge.
it happened over the weekend. so its been closed for two days.
Paul
Expert:  Michael replied 1 year ago.

Hi Paul thanks for that info, I checked this one and yep its only a fridge.

This sounds like either a bad thermostat or a low coolant issue.

More than likely since it is so new, its just a bad T stat.

If you are a little handy you can replace that part with my heol with just a few basic hand tools.

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 1 year ago.
Hi . How do i fit a new part i don't have?
Expert:  Michael replied 1 year ago.

Hi the best place to get the new replacement Thermostat is : http://www.espares.co.uk/

It is best to call to order this one as they dont list all parts on site and to be sure you get the correct one you shoudl call them. They usually ship the same say you call;-)

Sales
0844 9777 888

After sales
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Monday to Friday 9am to 5:30pm, Closed Saturday, Sunday and Bank Holidays.

For security and training purposes, telephone calls may be recorded or monitored.

Outside the UK? Call us on: +44 (0) 20 7717 5046.

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 1 year ago.
this for your time.
ill call a man out.
Expert:  Michael replied 1 year ago.

Hi you will need a new T stat as I mentioned. I can help you replace that easily on this model.

Please rate kindly if you you are going to call a tech, so I can close this for you.

Thank you and as always I will be here if you need me ;-)

Have great day!

Tech Michael

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