How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

Aquarius wd645 does not heat up in dryer mode. Filter

Customer Question

Aquarius wd645 does not heat up in dryer mode. Filter cleaned but no heat at all. Bought new dryer heating element but cant see where it goes? Is there anything alse likely to be causing it and how do I change the dryer heating element?
Submitted: 9 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 9 months ago.

Hi Andy my name is ***** ***** If you take off the top of the appliance you will see a metal box screwed to the top of the drum assembly - can you see it?

Customer: replied 9 months ago.
I have already paid £20 but when I tried to talk to you this useless aweful system tried to charge me another £20
Customer: replied 9 months ago.
I can see the box
Expert:  Dales-Electronic replied 9 months ago.

OK the box is in two parts, the top part into which the heater installed and the bottom part that the top fits on to. Do you have a multimeter?

Expert:  Dales-Electronic replied 9 months ago.

Re payment, forget the extra payment this is just a computer generated message, you only have to pay if you are satisfied with the information supplied. If however you require a telephone conversation this is charged as extra but only you agree to this it is not automatic.

Customer: replied 9 months ago.
no i only have a voltage testing screwdriver but I have already bought the heater element so could just change it on spec?
Expert:  Dales-Electronic replied 9 months ago.

OK in this case what I would do is connect it up to the two terminals that correspond with the fitted item - that is you can see the spacing of the new terminals. If you look at the top plate you can see where the old heater is connected through it, take these two terminals off and put them on the new heater and then start the dryer drying section and see if the new heater gets hot making sure it cant short out to the casing or heater box top. If it heats up then the heater is ok if it doesnt, come back to me.

Customer: replied 9 months ago.
there are no terminals that match up with the new item?
Expert:  Dales-Electronic replied 9 months ago.

Take a picture of the top of the heater box and let me see what you are looking at - you just attach it as you would a normal attachment using the paperclip above.

Customer: replied 9 months ago.
here it is with the new part
Expert:  Dales-Electronic replied 9 months ago.

OK the first thing to do is to undo the screws holding on the top of the heater box I think they are Torx 20 but they may be Torx 25 screws. Leave the wires connected at this time but have the power off. Do not open the new part yet, it is the one I am familiar with but the top isn't so take the top off and tell me if the element fitted is the same as the one supplied. It is listed as being correct for your model but there is also a straight rather than spiral one, if you leave the one in the bag at least you can return it if needed. Come back to me with your findings.

Expert:  Dales-Electronic replied 9 months ago.

The one you may find looks like this - https://www.amazon.co.uk/Ariston-C00254363-Hotpoint-Washing-Machine/dp/B00EO4UF9O/ref=pd_cp_60_1?ie=UTF8&refRID=P2QT1BX4BABEB5TXWKVB --

Customer: replied 9 months ago.
Thanks, ***** ***** right it is not the standard part but the one from amazon which i have now ordered. Hopefully that will fix the problem. The old one was not properly secured and there are shorting scorch marks on the metal casing which probably means it is knackered.
Expert:  Dales-Electronic replied 9 months ago.

OK good man - if you need further help let me know but in the meantime would you kindly rate the information given by selecting from the star rating system at the top of the page. Once done come back to me if you need more info. Thanks for using JA and have a good evening - Ian

Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1463
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 9 months ago.
Many thanks rating done
Expert:  Dales-Electronic replied 9 months ago.

Many thanks - Ian

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions