Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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The better you describe the problem
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How old is your Fridge?
Is there any heavy frost on the rear wall inside the freezer?
Thank you for that information,
So this unit is not keeping things cold at all anymore?
The reason I ask, is that you mention there is water droplets, are they frozen?
I just need to be sure so I can direct you better.
Thank you for that information.
In this case you will need a new thermostat and main control board for this fridge.
It's easy to replace, and there is no soldering involved, just plugs in.
The best place to get those two parts is : http://www.espares.co.uk/
Its best to call to order these 2 parts, also they usually ship the same day you call them;-)
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In any case, I will stick with you until this is complete.
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Have a wonderful day!Tech Michael
Hi I see you would like a call, I sent you the request please accept that and I will call you promptly.
Hi Tim, I dont think you need to pay anything further, But I am only a technician I have nothing to do with billing.
Please contact customer service about that.
But phone calls do cost extra. If you want that service.
Hi from what you told me about this fridge, this is the exact procedure you would follow especially since I can't be there to actually do the diagnosis. It all is about how well you describe the issue.
Hi Tim, I know this one well,
if you have problem like you did, then its a defrost issue
and we could have worked through that.I have been so successful here as an expert in this feild for so many years but I can't be 100 % percent accurate all the time based on the info the customer gives me. But... I am almost Always correct. If you are thorough then yes the outcome will be always satisfactory.
I wish you the best Tim, Really.
Hi best of luck!