How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

I have a Hotpoint BF1620 Dishwasher. At the end of the cycle

Resolved Question:

I have a Hotpoint BF1620 Dishwasher. At the end of the cycle the detergent capsule has not been dissolved and as a result the dishes are left with a 'cloudy' colour. When opening the door, the capsule is out, but mostly is unused, and it is laying near the base of the door
Submitted: 11 months ago.
Category: Appliance
Expert:  Michael replied 11 months ago.

Hi This problem could be one of a few things.

Are you sure the water is getting hot enough?

Please run the DW for 10 full minutes then open the door, let me know if it is really hot or not so hot inside?

Expert:  Michael replied 11 months ago.

ALso how old is your DW?

Thanks

Tech Mike

Customer: replied 11 months ago.
Hi Michael, OK I will try the temperature test tonight and let you know. The dishwasher is from 2006, although we didn't start using it till 2007. We are a small family, 2 adults and one young child, so not a busy life for the machine! Thank you. Alan
Expert:  Michael replied 11 months ago.

Thanks Alan

I will be here ;-)

Thanks

Tech Mike

Customer: replied 11 months ago.
Hi Mike, as requested I have checked the dishwasher 10 minutes into the cycle, and the water wasn't very hot. Strangely, it seems a lot hotter at the end of the cycle.
The capsule was out but wasn't being desolved.
Cheers
Alan
Expert:  Michael replied 11 months ago.

Hi, Thanks, ***** ***** me know if it appears the water flow is getting everywhere, one of two things causes this problem, either the water isn't getting hot enough, or you have a pressure issue but are very easy fixes.

But try one thing for me, run our hot tap water til its hot, then run a dis load, let me knwo if that made any difference?

Tech Michael

Customer: replied 11 months ago.
Hi Mike,
I think I have fixed the problem now, although not sure if it was off the back of your suggestions or what I found! I discovered that at the back of the machine, where the sliding top tray/basket plugs into the water supply, via the plastic nut with the rubber washer, the washer was warn & infact some of it had broken away. As a result I imagine the water supply was not flowing fully in to the rotating arm! I have glued the washer in place but ideally I need to get a new one piece nut/washer. Would you know the Hotpoint part number and how I could order this! Thank you.
Best wishes
Alan
Expert:  Michael replied 11 months ago.

Hi as for the part # ***** dont know what for a few reasons. But you the best place to get a new part for this dishwasher is:

http://www.ransomspares.co.uk/

Its best to call them for this part: 0844(###) ###-####a href="http://www.ransomspares.co.uk/" target="_blank">Home » Parts » Kitchen Spares » Fridges & Freezers » Hotpoint

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9503
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions