How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 1213
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

I have a twin cordless phone and I require a third phone

Resolved Question:

I have a twin cordless phone and I require a third phone which I can simply plug in to a mains socket in a third room .
What can you advise please ?
Submitted: 11 months ago.
Category: Appliance
Expert:  JamesI replied 11 months ago.

Hi, this shouldnt be a problem most cordless phones allow for additional handsets to be added, and it only takes a few minutes to setup the new phone to work with the other two.

In order to find a compatible handset, can you please tell me the model number on the base station, you may need to look at the label found on the bottom.

Many thanks

James

Customer: replied 11 months ago.
Hi James
Thanks so much for your reply ; the model number on the base station is PNLC 1012 [Panasonic ]
I look forward to more info .
Regards
Antony.
Expert:  JamesI replied 11 months ago.

Hi Anthony, sorry for the delay in getting back to you, the PNLC number is ***** part number, in this case which relates to the charging unit, there should be a model number called KX-TGxxx, can you check the base station again (the one which has a telephone line plugged into it)?

Thanks

James

Customer: replied 11 months ago.
Hi James
I find two numbers on the base of the ' Mother ' station ; they are KX - TG8522EB and KX - TG8521E
I hope these are what you want .
Best
Antony.
Expert:  JamesI replied 11 months ago.

I have checked unfortunately due to this being a rather old model it does not appear the newer models will be compatible, therefore my suggestion is you buy a second hand or reconditioned unit such as the one for sale here for £25.

Customer: replied 11 months ago.
Thanks very much James ; unfortunately I am not an ebay subscriber so cannot follow up your suggestion .However, I am grateful for all your research and help.
All best
Antony.
Expert:  JamesI replied 11 months ago.

The model of the handset itself needs to be KX-TGA850, and the base (mother) station can handle a maximum of 6 handsets, so adding a third wont be a problem.

The following are the instructions for registering an additional handset once it arrives

On the Handset: Press the centre navigator key), then press # 1 3 0. Then using the Up and Down navigation keys, select the number "3" on the display.

On the base unit: Press and hold the button x for about 5 seconds, until a tone sounds.

If all registered handsets start ringing, press the same button to stop. Then repeat this step. The next step must be completed within 90 seconds.

Back on the handset: Wait until "Base PIN" is displayed, and enter 0 0 0 0

Should you need any further assistance please let me know

Expert:  JamesI replied 11 months ago.

Give me a moment and I will see if I can find another seller for you

Expert:  JamesI replied 11 months ago.

Sorry for the delay, I have managed to find the Panasonic replacement to your model - the TG8561. This will work with your device all though have limited functionality, paging between phones may not work. However it can be purchased from Ligo here, they will also provide you full support. The total cost would be around £36 including 5 day delivery.

They dont sell the additional handsets any longer so you have to buy the entire handset and base station, however this would mean you have a spare base station should your other one go wrong.

I would appreciate if you could rate the service received today.

Customer: replied 11 months ago.
Excellent James ,providing that I can simply plug it in to a mains socket and it will complement the other two phones [ one the Mother station and the other in another room . ] I simply want it as an emergency in this room .Antony
Expert:  JamesI replied 11 months ago.

Yes that should work, I have also found another handset which should work. In essence any Panasonic handset which says GAP compatible should work. It just took some time to confirm you model supported GAP (which is a connectivity standard).
The other model I have found (handset and charger only) is £25 and available from Amazon here

Expert:  JamesI replied 11 months ago.

Please let me know if I can be of any further assistance.

JamesI, Handyman
Category: Appliance
Satisfied Customers: 1213
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you
Customer: replied 10 months ago.
James .
The Panasonic handset and base set arrived yesterday but doesn't appear to be compatible .It's plugged in to the mains but the handset says ' BASE NO POWER , FULLY CHARGED ' . I ''ve contacted the supplier ,DSTTele.com and await a reply . It is very frustrating ..
If you can find the answer , I shall be grateful ; is the base set the wrong model ?
Regards
Antony.
Expert:  JamesI replied 10 months ago.
Apologies for the dealt in response.
Can you confirm what model of handset you ordered just to confirm?
The base station doesn't interface with the other base station, it's the handset on the new base station which interfaces with the old base station.
Can you confirm what error or issue you encounter when registering the new handset on the old base station
Customer: replied 10 months ago.
Hi James
The base station which arrived is PNLC1042 charger and the plug is PNLV233E .
I get no reaction when plugged in , even from a socket in the main room where the second handset is plugged .
The screen on the handset reads 'BASE NO POWER '
I emailed DST who supplied it and they require a photo of what they have sent ; as a Silver Surfer , I am not good at doing this but I shall attempt !
Regards
Antony.
Expert:  JamesI replied 10 months ago.

Hi Antony,

I am very sorry to hear your having issues, it sounds like the power supply has failed resulting in the base station not having any power.

From what you have described is the base station display blank, and are no lights illuminated?

It may be worth checking the power supply is correctly inserted into the base station.

Please let me know if the supplier continue to give you issues, I will happily contact them on your behalf should you feel this appropriate.

James

Customer: replied 10 months ago.
Thanks James
A body at DST has come forward with helpful directions [ which in fact I am still having problems with ! ] and has given me name and number to contact , so I will se what transpires there first before contacting you again .Fingers crossed !
Regards
Antony.
Expert:  JamesI replied 10 months ago.

Sorry to hear you continue to be getting the run around, do let me know how you get on Anthony.

Customer: replied 10 months ago.
Hi James
Eureka !
I contacted DST this afternoon and spoke with a very helpful gent who guided me through the system via my mobile phone and now everything is up and running .
Many thanks for all your assistance in the first case ; I am very grateful as I am an idiot where modern technology is concerned !
All best wishes
Antony.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.