Good afternoon my name is ***** ***** I will assist you today.
There are a number of reasons the washing machine door may not open, if you see a lock icon on the display it could be a sensor fault (the washing machine thinking it is full of water), if the door is unlocked but wont open it could be a bro***** *****dle or faulty catch.
To inspect the catch and handle the best thing to do is manually open the door, this can be done using a thin peace of wire or string, and manually manipulating the catch, a video showing how to do this can be found here. Please let me know how you get on, and if you need any further assistance.
Hi, I just wondered if you need any further assistance, and would appreciate if you could rate the service received to date.