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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a hotpoint fridge/freezer model FUFM 17IP the fridge

Customer Question

Hi
I have a hotpoint fridge/freezer model FUFM 17IP the fridge compartment is warm. I have turned dial to max and after 12 hours no change. I emptied the fridge/freezer and turned it off for 48hrs. It started to work but after a day is now back to being warm?????
Submitted: 5 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 5 months ago.

Hi my name is ***** ***** is the freezer still working OK?

Customer: replied 5 months ago.
Hi Ian - yes the freezer is working fine
Expert:  Dales-Electronic replied 5 months ago.

Is the fan running in the freezer?

Customer: replied 5 months ago.
Just been to open freezer door and it sounds like a fan is running
Expert:  Dales-Electronic replied 5 months ago.

OK around the back now - is the compressor (motor) hot or just warm ?

Customer: replied 5 months ago.
sorry about the ignorance but is that on the inside or outside? If the outside I may not be able to move it
Expert:  Dales-Electronic replied 5 months ago.

It is around the back a big black thing at the bottom with pipes coming out of it.

Customer: replied 5 months ago.
I can't move the appliance as too heavy but have stuck my arm behind as far as I can reach and I can see the black thing on the back .. I can only reach to the back of the fridge but would have to get appliance out to reach freezer. The back feels warm where I can reach
Expert:  Dales-Electronic replied 5 months ago.

I#m afraid you are going to have to get some help to get it out then as I really need to know if the motor is hot or just warm and if it is running all the time.

Customer: replied 5 months ago.
Ok I am going to try but if I can't I will have to wait until my son is home
Customer: replied 5 months ago.
omg amazing how inventive you can be! twisted the appliance out and yes it feels hot and is running
Expert:  Dales-Electronic replied 5 months ago.

OK I need you to keep an eye on it for the next couple of hours and tell me if it stops running at any point - come back to me with your results - Im here until about 10pm.

Customer: replied 5 months ago.
Ok thanks I will do
Expert:  Dales-Electronic replied 5 months ago.

Come back to me when your ready to continue.

Customer: replied 5 months ago.
Hi Ian
Just to let you know the motor at the back stopped running about half an hour ago and is still off
Customer: replied 5 months ago.
Hi the motor is still off. I will need to come off line by 6pm as I am working tonight
Expert:  Dales-Electronic replied 5 months ago.

Is the motor still off?

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