Hi my name is ***** ***** is the freezer still working OK?
Is the fan running in the freezer?
OK around the back now - is the compressor (motor) hot or just warm ?
It is around the back a big black thing at the bottom with pipes coming out of it.
I#m afraid you are going to have to get some help to get it out then as I really need to know if the motor is hot or just warm and if it is running all the time.
OK I need you to keep an eye on it for the next couple of hours and tell me if it stops running at any point - come back to me with your results - Im here until about 10pm.
Come back to me when your ready to continue.
Is the motor still off?