Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question.Do you have any error codes showing? Could you let me know what happens when you try and start a wash?
Have you tried resetting the unit by unplugging it for a few minutes and the trying again.
Thank you for the reply.Could you try this pull the top drawer forward as far as it will go and there should be 2 plastic push tabs behind the front panel down near the bottom. Push these square tabs in and the drawer should pull out a bit more. If look at the back of the rails you will see the white plastic drawer latch which holds the drawer back. Make sure that the latch on the right and left side are not facing the wrong way. Both of the plastic flip tabs should be pointing forward and slightly up. If not reach back and flip it up manually.
Hi,Have you had any luck with the dishwasher. If you need more help let me know.Carl
HI,Sorry for the delay in replying. The machine believes it is not safe to start a cycle because it thinks the tray is not in properly. This is controlled by the tub home sensor it is a light sensor it sends light from one side to the other. We need to put the dishwasher into diagnostic mode to see what position it thinks the tub sensor is in.I can send you information on how to put the dishwasher into diagnostic mode.When you checked the latches were the clean and did you see the light tube for the tub sensor?I am trying to find a photo of the latches and sensor to help you but the service manual has hardly any images in it. I can upload the service manual for you if you would like me too.
I have attached the service manual. It has the diagnostic procedure in it. Let me know how you get on.
Hi,Have you had any luck yet?
Hi,I am sorry to hear the manual has not helped much. The reader it mentions is only available to service engineers so I am afraid you won't be able to access the EE data that way.Did you have a look at the light tubes at the back of the machine? I think the fault is to do with the light tubes and the way it senses when the tray is in.
Could you send me a few photos of the inside of the machine and can then show you on the photo