How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a Hotpoint washing machine. 1000 spin WMA 9 Recently

Resolved Question:

I have a Hotpoint washing machine. 1000 spin WMA 9
Recently I have heard a rattling sound when it is working, and I cannot find anything inside the machines clothes container that causes it. Last time I noticed a small leakage of water into the room next to the where the machine was working. It stopped when the machine finished its cycle.
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.

Can you tell me in which area the water collected... front, rear, left, right. ?

Customer: replied 1 year ago.
The side, on the other side of the wall to which the machine was working
Customer: replied 1 year ago.
With me facing the machine on the left
Expert:  George-Allsorts replied 1 year ago.

If you moved the appliance, was the water rolling to that point from the rear center?

Customer: replied 1 year ago.
I only noticed the leak after it had completed its run. It ha been gradually drying away since then. There was no sign of water from the ceiling
Expert:  George-Allsorts replied 1 year ago.

Is the appliance empty now?

Customer: replied 1 year ago.
Expert:  George-Allsorts replied 1 year ago.

Open the door, put your hand in and spin the drum by hand... Let me know what you hear

Customer: replied 1 year ago.
A heavy rolling sound & occasionally a rattling sound
Expert:  George-Allsorts replied 1 year ago.

Ok, the bearings have gone... The rattling is the loose bearings, and the rolling/rumbling sound is the bearings running on the worn bearing casing. The leak is coming from the bearing seal.

If you have a local appliance repair center, the WMA9 bearing set is replaceable.

Expert:  George-Allsorts replied 1 year ago.

Would you like me to find a repairer that covers your area?

Customer: replied 1 year ago.
I suppose that is right though I do not know until I tried it out
Customer: replied 1 year ago.
I live in Britain post code CR4 3SA so I do not know If you would know
Expert:  George-Allsorts replied 1 year ago.

I am also in the UK.

Please take the time to rate the assistance I have given you using the stars provided at the top of the page, as it is the only way I get credited for responding to you.

Expert:  George-Allsorts replied 1 year ago.

Ok, one moment, let me look

Customer: replied 1 year ago.
I find it difficult to rate you since since I do not know how your advice will work. So I will say 3 stars.
Expert:  George-Allsorts replied 1 year ago.

I have been doing these appliances for decades, which is why I asked you specific question in a specific order; so that I can pinpoint what is happening.

I have 3 engineers on my lists that cover your area...

Serac Engineering*****br />Croydon
Phone: 0844(###) ###-####

Astrid Technologies LTD.
2 Ravensbourne Gardens
London
Phone:(###) ###-####8300

Property Appliance Service Ltd
27 Station Approach
Hichley Wood
Phone: 0208(###) ###-####
Mobile: ***********

Expert:  George-Allsorts replied 1 year ago.

Please use the stars at the top of the page to rate my assistance.

regards

Customer: replied 1 year ago.
Thanks
Expert:  George-Allsorts replied 1 year ago.

You are very welcome.
Please reciprocate the assistance I gave you, by taking the time to rate my assistance using the stars provided at the top of the page.

George-Allsorts and other Appliance Specialists are ready to help you