How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

Got tachi 50" smart tv. Put on. Netflix now can't get back

Customer Question

Got hitachi 50" smart tv. Put on. Netflix now can't get back to TV comes up hitatchie inspire t he next then flashes red/blue no pict ure
Submitted: 5 months ago.
Category: Appliance
Customer: replied 5 months ago.
I have tried all usual like switching off for while holding power button and switching back on after ten minutes won't even switch off now with remote
Expert:  JamesI replied 5 months ago.

It sounds like you are describing a holding screen for example if you had pressed an HDMI source with nothing plugged in, to check this press the Input or Source button on your remote.

This should list a number of sources, and you need to select the option for "Air" should you have a terrestrial cable plugged directly into the TV, if your using a Sky or Digital box you should select the HDMI source the box is connected to.

If this does work the next step would be to perform a factory reset, in order to talk you through this could you advise of the model number of your Hitcahi Tv.

Thanks

James

Customer: replied 5 months ago.
Model no V14G09844 keep getting Hitatchie inspire the next then nothing won't accept any source input
Expert:  JamesI replied 5 months ago.

Right we need to get you to perform a factory reset, an interactive guide showing you what to do can be found here.

In essence press menu on the remote, navigate to Install\Tune which is shown on screen, then select First Time Install, Confirm you wish to reset the TV, then it should reset and load up normally.

If this fails, you will need to take the TV to a service centre, as it would indicate a main board failure, should the factory reset above no work let me know of your address and I can find a suitable service centre you can use near by.

Customer: replied 5 months ago.
Not satisfied with help you only told me what I already knew and I would like to cancel this subscription as I understand that is what was intimated at first contact I feel as if I have been misled thotiwasa one-off payment not a six month thing I am a pensioner and no way can I afford this

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.