Hi, welcome to Just answer .... please tell me its complete model number and how old is it ?________________________________________________________________________________________If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks
It starts with E nr and is located on the door
Have you opened the drain filter located at bottom front of the washer to clean it completely ?
OK with the washer unplugged clean it and make sure the impeller inside is turning freely
OK try spin only and let me know how it goes
OK pull it out and remove the back panel ... then locate the drain pump and drain hose ... clean it completely... it seems something is stuck causing this issue, after the water is drained out you will be able to open the door
have you also cleaned the hose from pump to the drum ? if everything has been cleaned then it is the door lock that is bad and will replacement... usually the problem is solved after cleaning the pump