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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9134
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I am having trouble with my washing machine

Customer Question

I am having trouble with my washing machine
Submitted: 4 months ago.
Category: Appliance
Expert:  Michael replied 4 months ago.

Hi, first let me assure you that we are a safe secure site so no worries there ;-)

May I have the full model #, also what the washer problem seeme to be?

Thank you

Tech Michael

Customer: replied 4 months ago.
MODEL NO DHWM129 ITS JUST NOT WORKING ALL THE LIGHTS ARE FLASHING
Expert:  Michael replied 4 months ago.

Thank you, ***** ***** is your machine?

Customer: replied 4 months ago.
6 MONTHS
Customer: replied 4 months ago.
MY WASHING MACHINE IS COVERED UNDER GUARANTEE
Expert:  Michael replied 4 months ago.

Thank you for that info.

This may be a bad main control board, but try one thing for me.

Please unplug the machine for 1 full hour, then back in.

Let me know if this fixes the issue, it may if the electronics simply glitched as they can occasionally.

If it works Great, but if not, then you have a defective main control board. Unfortunately electronics can fail at any time just by design.

If that doesn't work, your machine is still fully covered under the manufacturers warranty.

You will need to call them and their phone # ***** this service is in the user manual and on the warranty card that you got with the machine. I can supply a # ***** the one in the manual will be much quicker.

They will offer you a replacement machine or service at their expense.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Expert:  George-Allsorts replied 4 months ago.

Good afternoon William, my name is George,

Can you describe exactly which lights are flashing please.

Expert:  Michael replied 4 months ago.

I am still here if you need me further;-)

Tech Michael

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