How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9186
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

Our Samsung TV model UE55D8000 won't turn on. Remote is

Resolved Question:

Our Samsung TV model UE55D8000 won't turn on. Remote is lighting up, and has fresh batteries. No clicking sound. Any ideas as to whether there are any simple things we might try to fix this, before calling for repair?
Submitted: 6 months ago.
Category: Appliance
Expert:  Michael replied 6 months ago.

Hi, Im sorry to hear that.

How old is your TV?

Also were there any storms or power outages just prior to this problem?

Thank you

Tech Michael

Customer: replied 6 months ago.
no TV is probably around 5 years old,
Customer: replied 6 months ago.
sorry that was "no" to power outages or storms, working fine last night
Expert:  Michael replied 6 months ago.

Thank you for that.

Are you sure there is power at the outlet? I have to ask so I can be sure where we go next;-)

Expert:  Michael replied 6 months ago.

you shoudl check that outlet by plugging something like a lamp into that outlet to be sure;-)

Expert:  Michael replied 6 months ago.

Gotta be sure we have power lol

Customer: replied 6 months ago.
we have done that, fuse in plug is fine, and other appliances work from that socket, and trying TV in different socket doesn't make a diffreence
Expert:  Michael replied 6 months ago.

Thank you for that information.

This TV unfortunately needs a new power board, it simply plugs in no soldering is required for this one ;-)

Let me knwo if you would like to replace this board with my help, or if you will have it serviced locally?

If you dont have the tools to do this or dont want to make this repair let me knwo also?

You can get that board from: shopjimmy.com for a great price!

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 6 months ago.
Thanks Michael given that the TV was soooo expensive we may get a professional in, but helpful to know we could try replacing the power board, I am guessing if we do that we should check the parts number on the one already in to be 100% sure we are ordering the right one? So if I rate you now I can still ask follow up questions on this specific thread about this matter without further charge?
Expert:  Michael replied 6 months ago.

Hi yes once you rate your question will still be open for 30 days;-)

Have a wonderful day!

Tech Michael

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9186
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 6 months ago.
thanks for your help, I was a bit hesitant about using this service as I would usually just look in a forum, but I couldn't find what I needed there, I will let you know how we get on, and be back for advice if we do go the DIY route, hope you have a good day too
Ali
Expert:  Michael replied 6 months ago.

Thanks Ali!

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions