Hi I am sorry to hear that.
Please check the door seals all the way around first and let me knwo how they are?
Also is it hot where the fridge is?
And is there any excess frost on the rear wall inside the freezer?
Hi thanks for that.
The dripping is simply condensation, meaning the unit should be working.
When you say the rear tray? Are you referring to the drip pan near the floor behind the unit or inside the fridge?
Thank you for that. The water is normal but how is the tem in the fridge?
I need you to let me knwo the temp and the setting you have it set to?
Hi this tray was likely filling for a while, usually the heat from the compressor and heating coils evaporate that water and most times its ok. SOmetimes if the door is open or left open even a crack it will fill the tray.
That is really the only reason this would happen.
I think it will be ok, just keep an eye on that tray and if the seals are sealing as they should, then make sure the door is always closed fully;-)
In any case, I will stick with you until this is complete.
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Hi yes I am here was just helping another customer ;-)
really check the seals well the bottom as well to be sure its seating do this with the door open then closed so you knwo the door is not bet and that it does seal all the way around.
Let me know?
Thank you for your patience.
I will stick with you until we are sure of the issue or that it will be ok now.