Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. Could you let me know the model of your phone? Are you able to remove the battery on your phone or is it built into the phone?
Hi,The first thing I would try is a soft reset this way your contacts and photos should be safe.
Press and hold the Power button and the Volume button
down simultaneously for more than 7 seconds to restart it.
Hi,I am pleased that worked for you.Carl