Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. It could be that the steam jets are blocked with limescale you could try this to see if it helps, if it does not work it could be the pump or element has failed.
Do not use descaling agents for rinsing out the boiler, as they could damage it.1. Check that the appliance is cold and unplugged for more than 2 hours, and that the removable water tank (1) has been removed from the steam generator.2. Place your appliance on the edge of your kitchen sink.3. Unscrew the boiler drainage plug located on the bottom of the appliance using a coin.4. Holding your steam generator in an upside down position, and using a jug, fill the boiler (in the base unit) with 1/4 litre of water5. Shake the base unit for a few moments and then empty it completely over a sink or bucket. To obtain the best result, we recommend that this operation is done twice6. Important: before reclosing, make sure no water remains in the boiler.7. Replace and tighten up the boiler drainage plug with a coin