Hi my name is ***** ***** can you give me the product code for your oven please, should be on a label inside the door frame area.
OK are you able to remove the door from the rest of the oven?
The model for future reference is - XOU90G Mk 2
OK the problem that you have is that the hinges have failed, you will have to get a new set and once you have them take out the unit from its cabinet and replace them. The hinge assembly is a one piece part.