Hi my name is ***** ***** I assume it does not fill on rinse?
Can you hear a buzzing at the back?
OK it sounds like you water inlet valve has failed, can I take it you have only one water connecting pipe?
At this point you have not been charged anything, a deposit of £20, which is fully refundable if you are not satisified with the answer has been taken. you will be offered further services but at no point do you have to take them as they are computer generated and nothing to do with the expert. Do you wish to proceed at this point?
OK thats fine - have a good evening.