How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15327
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Zunussi - Jetsystem Model - ZWD14581W - Machine failed

Resolved Question:

Zunussi - Jetsystem Model - ZWD14581W -
Machine failed midcycle - did not pump out or spin. No symptoms prior. No error codes. Seems to be dead although I've checked that power is getting through to machine mains connector. Any ideas?
Submitted: 8 months ago.
Category: Appliance
Expert:  Daniel T. replied 8 months ago.

Hi

So when you turn the dial onto any cycle does any lights come on at all?

If you turn the dial on and leave it after a while has the display come on?

Regards

Customer: replied 8 months ago.
No - no lights at all. I've turned the dial and left it, but again, no lights. it seems the power is not reaching the controls.
Expert:  Daniel T. replied 8 months ago.

Ok for this fault its either the main control board or the smaller dryer circuit bord in there that causes this fault. To be honest with you 8 time sout of 10 its the main board that causes this.

But what you can try is pull the washer out and remove the top.

Look behind the main control panel and you will see a small square circuit board. This is the dryer board. Then behind that is the main power board.

Look at the small dryer board and on there you will see a few red wiring blocks. Locate the wiring block that goes to the main board and disconnect the wiring block.

Then plug it back in and see if it all lights up. If it does then the dryer board is the fault and needs to be replaced.

But if after doing that its still the same then the main board will be the fault if the power supply is good. As the power supply comes into the washer and goes stright to the main board. If this is the case then the main board needs to be replaced to cure this.

So try the above and see what you find. As for this fault its either the smaller dryer board or the main control board at fault. If you need anymore info just get back to me.

Customer: replied 8 months ago.
OK, so this narrows the search - thanks. no lights came up, but do I need to reset? If so, how - is there a reset switch?
Expert:  Daniel T. replied 8 months ago.

Ok if you have disconnected the smaller dryer board and its still not comming on then it will be the main control board im afraid.

As to a reset switch, sorry washers dont have a reset switch im afraid. If its not comming on its because theres a fault in there which this is going to be the main control board itself. To fix this the board will have to be replaced.

Ive replaced many boards for this fault so its not an uncommon fault. Just an expensive fault im afraid.

Customer: replied 8 months ago.
Hmmm OK, so what sort of cost?
Expert:  Daniel T. replied 8 months ago.

The part itself is £168 just for the board. Not a cheap repair im afraid.

Customer: replied 8 months ago.
OK - sad, since this pcb is not worth this much. Curious how zanussi, et al put themselves out of business. If you know which component/s on the pcb are the usual suspects, I'd be interested.
Expert:  Daniel T. replied 8 months ago.

Its usually the switching unit on the back of the board that fails rather then a component itself.

Its not something we do as we just replace parts rather then fixing the fault part but from what ive heard on these its the blue switching unit that fails as its all switches in there and possibley its stuck somewere in there.

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15327
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and 2 other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions