Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem
, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
The problem is a clogged or bad solenoid(electrically operated valve in the fabric dispenser compartment.
I would pour hot water in to that compartment, not boiling, but very hot water and repeat that a few times.
Let me knwo if that cures the issue so the fabric softener flows again.
If not, then you will need a new inlet solenoid. Its very easy to replace but you need to remove the top of the washer to replace that part.
I will help you anyway.
The best place to get that fabric softener solenoid (valve) is: http://www.ransomspares.co.uk/
I would call them for this part because there are so many different ones out there and also ransom spares does Not list all the parts they carry on their website ;-)
Please call them: 0844(###) ###-####
If the hot water doesn't do the trick.
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Your very welcome, and Thank you as well ;-)