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The problem is a clogged or bad solenoid(electrically operated valve in the fabric dispenser compartment.
I would pour hot water in to that compartment, not boiling, but very hot water and repeat that a few times.
Let me knwo if that cures the issue so the fabric softener flows again.
If not, then you will need a new inlet solenoid. Its very easy to replace but you need to remove the top of the washer to replace that part.
I will help you anyway.
The best place to get that fabric softener solenoid (valve) is: http://www.ransomspares.co.uk/
I would call them for this part because there are so many different ones out there and also ransom spares does Not list all the parts they carry on their website ;-)
Please call them: 0844(###) ###-####
If the hot water doesn't do the trick.
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