How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 899
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a BEKO DWD 4311W. The machine fills with water but

Customer Question

I have a BEKO DWD 4311W. The machine fills with water but doesn't commence the wash cycle. After a few minutes it drains
Submitted: 4 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 4 months ago.

Hi, welcome to Just answer .... it seems water is in the base and causing this issue... with the dishwasher unplugged pull it out and tilt it by 45 degrees so that excess water drains off... plug it back and try it again, let me know how it goes
________________________________________________________________________________________
If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 4 months ago.
I did as you said and the dishwasher completed a cycle but we have the same problem again after only three washes so I'm wondering whether there is another underlying problem. I haven't tilted it again yet in case you want me to try something else.
Expert:  KevinWhiteJA replied 4 months ago.

As it worked for three washes I think their is a leak at the base of the unit causing this issue... with the dishwasher unplugged pull it out, lay it on its back and inspect for the leak...repair/replace the part.... If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 4 months ago.
OK I did that and removed the base plate. There is evidence of a small leak from the pump housing - only a few drips per day probably - nothing major. I decided to drill a small hole in the base plate so it cannot gather and will monitor it. It's now back in position and working again.
Expert:  KevinWhiteJA replied 4 months ago.

OK, If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 4 months ago.
OK thanks. Will monitor it for a few days and see if that's fixed it.
Expert:  KevinWhiteJA replied 4 months ago.

OK sure ....

If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 4 months ago.
The machine has been fine for the last few days but last night the same problem reappeared. I left it switched off over night and then it worked again this morning. So there seems to be something causing it to stop working which then resolves itself. Any more thoughts ?
Expert:  KevinWhiteJA replied 4 months ago.

Have you checked it for leak

Customer: replied 4 months ago.
There was a minor leak, occasional drip, nothing serious, no substantial water gathering. In any case I drilled a small hole under the base plate so water could not gather. Maybe the switch is faulty ? Can it be disconnected ?
Expert:  KevinWhiteJA replied 4 months ago.

drilling a small hole will not solve problem, you will have to closely inspect and replace the part

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.