How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14986
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

We have an AEG Lavamat Turbo and it is consistently leaving

Resolved Question:

Hello, we have an AEG Lavamat Turbo and it is consistently leaving white stains on clothing the staining is indiscriminate. We have tried different detergents etc but it is still doing it. We have had to throw out lots of shirts, t-shirts and dresses.
Hope you can help.
Best regards,
Graham McMillan
Submitted: 6 months ago.
Category: Appliance
Expert:  Daniel T. replied 6 months ago.

Hi

Is the washer still completing the cycles ok?

Does the marks come off if you rub them or rewash them?

Also open the door and look at the door seal at the bottom were it attaches to the drum and peel it back a bit and see if theres all gunge or sludge in there and let me know.

Regards

Customer: replied 6 months ago.
Hiya Daniel. There is a bit between the drum and the seal. Will this take the colour out of the clothes? It is a proper white stain that won't come out.ThanksGraham
Customer: replied 6 months ago.
The wash cycles are fine and the stains won't come out.Graham
Expert:  Daniel T. replied 6 months ago.

Ok so is it taking the colour out of the clothes is that what its doing?

Does it do it to most items of clothes that go in or is it just the one item its done it too?

Customer: replied 6 months ago.
Intermittent. It doesn't matter which fabric. You can't tell which garment will be affected.
Expert:  Daniel T. replied 6 months ago.

Ok what you can try is a service wash. Set the washer going on a 90 deg wash with no clothes in there and use a washing machine cleaner. Then run a wash cycle and this will clean the inside of the drum. As limescale and old degergent can build up in there and cause faults like this.

You may need to run a few as just one may not be good enough as if its built up in there it will take several cycles to clean this. As it all builds up in between the drums were you cannot see. So the cleaners can clear all that and hopefully stop marking the clothes as this is the most common cause of this kind of fault you have.#

So try that and see how it goes from there and that should cure it from there.

Customer: replied 6 months ago.
Ok, I will try that. Can you recommend a washing machine cleaner?
Expert:  Daniel T. replied 6 months ago.

You have the Dr Beckman as thats good and some supermarkets do there own brands. Personally the Dr Beckam is the better cleaner so try that and see how it goes.

Customer: replied 6 months ago.
Ok. Thanks Daniel.Graham
Expert:  Daniel T. replied 6 months ago.

Your very welcome.

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14986
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.