Hi,Thank you for using Just Answer my name is ***** ***** I will help with your question. Please could you let me know the model of your cooker.
Could you have look for a model number on it. the model number should be on the cooker edge when you open the door.
Do you have a panel lock touch pad?
I cannot call as I no longer have access to your number.Could you press and hold the key symbol which is above the plus symbol for 4 seconds.
I am pleased it worked. Have a good day