Appliance Repair Questions? Ask a Technician for Answers ASAP
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Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
There is likely an obstruction in the air path that is stopping the air flow to the refrigerator.
May I please have your complete model number so I am able to provide you with accurate, model specific information?
Not if the freezer is cooling well. I would unplug it for 24 hours with the doors open and I suspect it will thaw and start cooling well again.
The food will need to be moved to another cooler or appliance. Frost accumulates in the air path and will cause the flow to be inhibited. That is very common.
If the freezer is cooling fine and the fan is working, I believe so, yes.
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Okay, so it needs to be thawed, it has frost behind that panel that is blocking the air.
Only if you want to totally disassemble the freezer, remove the rear wall and use a hair dryer to thaw it out.
Was it totally thawed? If so, you likely have a faulty component in the defrost circuit.
So there is a component in the defrost circuit that is faulty, the heater, sensor or main control. Do you have any electrical test equipment?
The frost in the freezer is not allowing air from the freezer to be taken to the refrigerator section. If you thaw the frost, air will then be allowed into the refrigerator. However, if it keeps freezing up, you have a broken part that will need to be replaced.
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