HI,My name is ***** ***** I will try and help with your question. Do you know the model number or could you send me a photo of it. Have you had any problems before?Here is a good link with some information on freezers and potential problems.
Are you able to here the compressor running. Is it free from dust at the back around the compressor.
HI Toni,Are you able to move the freezer so you can look at the back of it? If you could find a model number it would help loads.