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carlday1
carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 306
Experience:  I have 5 years experience in repairing and maintaining small domestic appliances.
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My Samsung Eco bubble is not getting past the first ten

Customer Question

Hi my Samsung Eco bubble is not getting past the first ten seconds of a program
Submitted: 4 months ago.
Category: Appliance
Expert:  carlday1 replied 4 months ago.

Hi Lisa,

My name is ***** ***** I will help with your question. When you emptied the water did you get the machine to pump it out on a drain? Have you checked the drain filter to ensure it is clean and not blocked?

Customer: replied 4 months ago.
Hi it's a washer/dryer, I used the drainage tube at the bottom to drain it out, it's not clogged I've checked that
Customer: replied 4 months ago.
The drum is stuck
Expert:  carlday1 replied 4 months ago.

Can you move the drum by hand? The machine should display and error code if the drum stops spinning do you have any error codes?

Customer: replied 4 months ago.
No I can't move it by hand and there is no error code
Expert:  carlday1 replied 4 months ago.

What happens when you start the machine on a spin program

Customer: replied 4 months ago.
It try's to start up then just stops
Expert:  carlday1 replied 4 months ago.

Does the drum twitch or move slightly?

Customer: replied 4 months ago.
I can shake it but it won't move round
Expert:  carlday1 replied 4 months ago.

Could you send me the model number?

Customer: replied 4 months ago.
WD806U4SAGD
Expert:  carlday1 replied 4 months ago.

Thank you

It is a direct drive drum so you may not be able to move it by hand. Could you put the machine on a spin and let me know if the drum moves at all even if only slightly.

Customer: replied 4 months ago.
No it's not moving at all not even slightly
Expert:  carlday1 replied 4 months ago.

Could you leave it on the spin to see if you get an error code.

Customer: replied 4 months ago.
will do will let u know
Customer: replied 4 months ago.
Just keeps flashing and trying to spin, will leave it a while longer to see if I get a code, could the drum be stuck on something, I can normally move the drum by hand round
Customer: replied 4 months ago.
Error code 3E
Expert:  carlday1 replied 4 months ago.

I am sorry but I was expecting error 3E I suspect that either the motor or the motor tacho are to blame. The tacho is an item on the motor that works out the speed of the motor.

Would you want to repair the machine your self?

Here is a link on error 3E and things to check

http://www.appliancerepairlesson.com/2015/05/15/how-to-fix-3e-error-code-on-a-samsung-washing-machine/

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