Hi Lisa,My name is ***** ***** I will help with your question. When you emptied the water did you get the machine to pump it out on a drain? Have you checked the drain filter to ensure it is clean and not blocked?
Can you move the drum by hand? The machine should display and error code if the drum stops spinning do you have any error codes?
What happens when you start the machine on a spin program
Does the drum twitch or move slightly?
Could you send me the model number?
Thank youIt is a direct drive drum so you may not be able to move it by hand. Could you put the machine on a spin and let me know if the drum moves at all even if only slightly.
Could you leave it on the spin to see if you get an error code.
I am sorry but I was expecting error 3E I suspect that either the motor or the motor tacho are to blame. The tacho is an item on the motor that works out the speed of the motor.Would you want to repair the machine your self?Here is a link on error 3E and things to checkhttp://www.appliancerepairlesson.com/2015/05/15/how-to-fix-3e-error-code-on-a-samsung-washing-machine/