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carlday1
carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 321
Experience:  I have 5 years experience in repairing and maintaining small domestic appliances.
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I have Siemens ceramic hob 9000285839 The nob is flashing

Resolved Question:

Hello!
I have Siemens ceramic hob(###) ###-####
The nob is flashing with four signs like this - - - -
And doesn't react to anything
Can you please help?
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
I can be on whatsapp or FaceTime
Expert:  carlday1 replied 8 months ago.

HI,

My name is ***** ***** I will help with your question. Could you send me a photo of the controls for the hob

Customer: replied 8 months ago.
Perfect! can we switch to whatsapp or other messenger?
This web site is a bit slow
Customer: replied 8 months ago.
I already tried to switch off the breaker on the main electrical panel, but it didn't help unfortunately
Expert:  carlday1 replied 8 months ago.

What is showing on the display when it is switched on and have you had any trouble before.

Customer: replied 8 months ago.
I am in a rented home on holiday. Unfortunately I don't know if this happened before.
This morning it locked itself, but we managed to unlock it.
Now it's flashing with this every now and then - - - -
(See picture)
Customer: replied 8 months ago.
I have the manual in German and French.
But I couldn't find anything like this in the manual
Expert:  carlday1 replied 8 months ago.

Have you cooked on it before?

Could you put a pan on one of the hobs and then try and turn the hob on.

Customer: replied 8 months ago.
cooked on it for two days
Have tried to put a pan and switch on
- doesn't react. Keeps flashing - - - - every 20 seconds approximately
Expert:  carlday1 replied 8 months ago.

could you hold the main switch for 5 secs

Customer: replied 8 months ago.
Just did it. Nothing's happening.
Keeps flashing - - - -
Expert:  carlday1 replied 8 months ago.

Could you hold the key symbol for 4 secs. I don't think it is child lock but would be worth checking.

Expert:  carlday1 replied 8 months ago.

Could you let me know the model number off the instructions

Customer: replied 8 months ago.
Believe it or not - it's working!
Now it's working again
I tried everything before, but now it worked!
Thank you
Expert:  carlday1 replied 8 months ago.

I am pleased it is working. if you need any more help let me know

Enjoy your holiday

carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 321
Experience: I have 5 years experience in repairing and maintaining small domestic appliances.
carlday1 and 3 other Appliance Specialists are ready to help you
Customer: replied 8 months ago.
Thank you very much!!

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