Hi James, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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How old is your freezer?
Also is there any heavy frost on the inside rear wall of the freezer?
And is it holding its temp now?
Thanks is there any air flow from the vent in the fridge? Please use the back of your hand to check that for me?
you can rate now-)
Hi it should be on the left wall up top in the Fridge section, let me know if you can locate it?
Hi my apologies I was working with another customer with t a similar issue and there screen popped up, I do know you're model is ONLY a freezer.
Yours should blow from the bottom.
Can you hear the fan running in your case?
Hi James, that is fine, the other thing I would do, to to see if it just glitched electronically is defrost the unit for 24 hours with the door open and a towel on the floor in the freezer to catch the frozen water that may leak out.
I will be here all day tomorrow as well;-)