How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15635
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

I have a Siemens K128L refrigerator. Recently the shelves

Resolved Question:

Good evening,
I have a Siemens K128L refrigerator. Recently the shelves have started getting very wet, particularly on the underside. I've made sure that nothing is touching the back plate. I've also found thick deposits of frozen water foam between the shelves and the back plate.
Can you help please?
Colin Skelton ***@******.***
Submitted: 10 months ago.
Category: Appliance
Expert:  Daniel T. replied 10 months ago.

Hi

Is it happening on all the shelves?

Also how old is it and how long has it been installed for?

Regards

Customer: replied 10 months ago.
Hi
It happens on all the shelves. The refrigerator was installed new in November 2007.
Colin
Customer: replied 10 months ago.
Hello are you still there? Where should I look for a response please?
Expert:  Daniel T. replied 10 months ago.

Ok thats fine.

If the shelves are collecting water and theres nothing touching the back wall inside the fridge then its possibley either the thermostat is faulty ie getting to cold in there as this can cause condensation to form on the glass or the door isnt sealing with warm air entering the fridge and again condensation forming on the glass shelves.

So first check the door seal and check the door is closing ok and theres no gaps in the seal. This can be hard on a built in appliance as depending on were its installed you may not be able to see the seal when the door is closed.

But if the door is closing ok and the seal is fine then its possibley the control thermostat at fault getting to too cold in there. Now this is a control board rather then a thermostat so for this the control board will need to be replaced and hopefully that should sort it out and stopp thick pieces of ice forming on the back wall and the shelves getting condensation forming on it.

Customer: replied 10 months ago.
OK thanks for that. I've examined the door seals and they look good, but maybe they are getting hard. The temperature light number 5 flashes when the frig. is cooling down but is steady when it reaches 5 degrees, so I think the thermostat is working ok.
Expert:  Daniel T. replied 10 months ago.

Do you have a thermonitor you can place in there to see what the correct temperure is?

As something is causing the condensation to form in there so as the door and seal are fine, theres nothing touching the back wall then its usually getting to cold in there.

Customer: replied 10 months ago.
OK thanks. I'll re-examine the door seal and use a thermometer to check the temperature.
Expert:  Daniel T. replied 10 months ago.

No worries, Just let me know what you find.

As the thermostat can be switcing on and off but it could be doing it at the wrong temperture instead.

Customer: replied 10 months ago.
Thanks. Goodbye.
Expert:  Daniel T. replied 10 months ago.

Your welcome,

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15635
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions