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carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 322
Experience:  I have 5 years experience in repairing and maintaining small domestic appliances.
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We have currently moved into a new house with Neff

Customer Question

hi, we have currently moved into a new house with Neff appliances. There is a large fridge- freezer which i have no manual for and don't know what model it is! how can i find out this information?
Submitted: 12 months ago.
Category: Appliance
Expert:  carlday1 replied 12 months ago.


Thank you for using Just Answer my name is ***** ***** I will help with your question. The model number on a neff fridge should be located on either the left hand side of the fridge when you open the door or under the door seal on the right hand side or they are sometimes behind the vegetable trays at the bottom of the fridge.

I should be able to supplier a manual once I have the model number

Customer: replied 12 months ago.
Great it was by the vegetable tray.Neff GmbH Serial No. 000118
K399OX6 GB/06
Expert:  carlday1 replied 12 months ago.

I have attached the manual to this chat thread.

I hope this helps

carlday1 and other Appliance Specialists are ready to help you
Customer: replied 12 months ago.
Thats great!Thank you
Customer: replied 12 months ago.
Hi again!
So after looking at the manual i don't think i can fix the problem.
Basically there is continual drip coming from the water dispenser and the freezer switched off last night.
When i look inside the freezer the fan at the back isn't spinning - is that the problem?
I have set the freezer temp to -18C and placed an ice tray on the shelf to see if it freezes- is there anything else i can do?
Expert:  carlday1 replied 11 months ago.


Did the freezer freeze last night? I suspect the fan should be spinning some of the time I will see what I can find out about it. Does the fridge get cold?

Customer: replied 11 months ago.
The fridge is cold but the freezer is just cold too- the ice tray didn't freeze.
I have a technician coming out to see it Tuesday.
Expert:  carlday1 replied 11 months ago.

Hopefully they will be able to sort it out for you.

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