How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15315
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

I have a fu15da50gb integrated freezer. I defrosted it last

Resolved Question:

Hello I have a fu15da50gb integrated freezer. I defrosted it last night and have just seen that the metal presume coolers are freezing up so soon. The fridge is set on just before the no 3. The food is rock hard and I want to be able to separate food easily or separate spinage cubes bit they are stuck rigid. Read the manual it says the higher the no the lower the temperature does that mean lower as in colder or lower as in warmer? Also if the freezer is set on 4 it makes a higher humming noise which is driving me crazy. Thank u.
Submitted: 7 months ago.
Category: Appliance
Expert:  Daniel T. replied 7 months ago.

Hi

As to the temperture settings then look at it like this number 1 is the warmer setting and 7 the coldest setting.

So if you have it on 3 this is roughly around the -18 degrees c mark which is normal running temperture of the freezer.

So turn the dial down to 2 and see how it goes. But if its still getting too cold in there and the food is rock solid then its going to be a fault with the thermostat which in this case the thermostat will need to be replaced.

Regards

Customer: replied 7 months ago.
Dear *****iel Thank you for your reply. Just to clarify what should the temperature read on the thermostat if the dial is set on no 2 please? At the moment if I am reading it correctly the thermostate goes up in 5's ie 10, 20, 30, and 40. The thermostat is reading 10 now as I moved it this ev as it was on 20. If the thermostat does need replacing is that done from the door panel as it is integrated in a vented unit? Grrr if I have to pull the thing out nightmare job. Thank u Lorraine
Expert:  Daniel T. replied 7 months ago.

Sorry i dont know what you mean by the thermostat dial showing it as 5,10,13,20. As looking at the service info on this it just shows the dial going from 1 to 7 but missing some numbers. So the dial actually shows 1,3,5 and 7 with a dash inbetween each number. I take it then yours doesnt show that?

But if the dial is set to say 2 then this is about -17 degreess

Number 3 is about -18

4 is -19 and so on.

As to replacing the thermostat then im afraid it does need to be pulled out. But only a few inches so you can remove the cover on the top of the freezer just above the dial as you can replace it from there.

Customer: replied 7 months ago.
Thank u. Yes the dial for the setting is 1 to 7 and on the door is a thermometer 10,20,30,40. I guess the dial 1 to 7 is the thermostate my mistake sorry. I have the thermostate switch now on 2 and the 2 is facing a little white raised bit. Wd be funny if I was turning the thermostate the wrong way. I have been turning it anticlockwise to lower it. Definately quieter now the humming is not so loud ��
Expert:  Daniel T. replied 7 months ago.
Ok see how it goes like that. Fingers crossed that may be fine but if it's still playing up then it's looking like a faulty thermostat which would need to be replaced.
Customer: replied 7 months ago.
Hi Daniel all good now thank u can separate veg now. Yeaaaa. Thank u for yr help. Lorraine
Expert:  Daniel T. replied 7 months ago.

Glad to hear its sorted and thanks for letting me know.

If you could remember to rate the answer that would be great.

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15315
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.