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Caller ID appears to have stopped with our Panasonic

Resolved Question:

Caller ID appears to have stopped with our Panasonic KX-TG7324E
We are subscribed to caller ID service with Talk Talk
Submitted: 1 year ago.
Category: Appliance
Expert:  JamesI replied 1 year ago.

When you receive calls what is displayed in place of the phone number, do you have any other phones which continue to display the caller ID, and can you confirm the base station is plugged directly into the talk talk\BT phone socket?

Customer: replied 1 year ago.
Hi James,
Sorry not to reply sooner.
Message given is 'incoming call' but no ID given. Appears on all of the 4 associated phoned. Base station is plugged into phone socket. This is a relatively new problem over a month or so, no changes have been made to the system in many years
Customer: replied 1 year ago.
I won't be available until tomorrow (Sunday) for a reply
Customer: replied 1 year ago.
Any ideas?
Expert:  JamesI replied 1 year ago.

There are a number of potential causes.

Most likely is there is a issue at the exchange, often caller ID can stop working when you move ADSL (broadband) providers.

Do you have any other phones which are still showing caller ID, so we can rule out a phone line \ talk talk issue?

You suggested you have already been in contact with Talk Talk and confirmed Caller ID is still enabled on your account, if you havent spoken to them and just checked the portal it may be worth a call to them to ask them to double check the service is enabled, and the exchange correctly configured (they may have migrated your line to newer equipment without your knowledge. and mistakes do happen).

Im not sure about Talk Talk but I believe you should be able to dial *#234# ***** it should confirm if Caller ID is enabled at the exchange for your line, however if you get an unobtainable tone it just means Talk Talk dont have this auto test facility enabled.

In terms of the phones them self, you could try and use a different ADSL filter which plugs between the phone and the telephone socke (if you have broadband on the line).

Next we could look at the phone \ base station config, the manual for your phone can be found here.

First go into Menu and select "Handset Setup", then select "Time settings", then select "Time Adjustment" then set "Caller ID" to "Auto"

Next in "Handset Setup" check to see if "Auto Talk" is set to "Off"

Other than that there arent any other settings on the phone which would enable\disable caller ID, which would then leave something wrong with your line, the first thing to do is go round and unplug all the phones, routers and modems you have connected to the phone line, switch off the base station and turn it back on once its plugged back into the phone line. Place a test call to your landline and see if caller ID is now working, then one by one add the phones \ modems \ routers back ont he line and see at which point the fault develops.

Out of all of this, my money is on Talk Talk having an issue at their exchange.

Please let me know how you get on.

James

Expert:  JamesI replied 1 year ago.

Hello I am just following up from last week, do you still require assistance, if the above suggestion has resolved your issue I would appreciate if you could rate the service received.

Many thanks

James

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Customer: replied 1 year ago.
Hi James,Thanks for your contact, and your advice.All the initial tweaks you suggested don't appear to have made any difference, and I am sure that you're right that the problem resides with Talk Talk.You may know that Talk Talk are notoriously bad at dealing with problems and answering calls - and based upon your advice, and discussion on a forum, I tried the old trick of cancelling my caller ID part of the package, and re-requesting it again 24 hours later. I thought this morning it might have done the trick, but I'm not yet certain if that's so.As it stands at the moment I'll continue to try nagging them for an answer.Thanks very much for your help,Mark