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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Hotpoint Aquarius

Customer Question

Hotpoint Aquarius
Submitted: 11 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 months ago.

Hi, welcome to Just answer .... please get back with its complete model number and let me know how old is it
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If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 11 months ago.
Hotpoint Aquarius - about 12 years old
Expert:  KevinWhiteJA replied 11 months ago.

Model number starts with E nr and is located on the door

Customer: replied 11 months ago.
Hotpoint Aquarius - about 12 years old
Expert:  KevinWhiteJA replied 11 months ago.

From what you have described the problem is with the door interlock mechanism that will need replacement...Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 11 months ago.
When will you telephone me please ?????????
Expert:  KevinWhiteJA replied 11 months ago.

I tried calling however, its not going through ... as I said it is interlock mechanism... will try again after sometime

Customer: replied 11 months ago.
My telephone number is ***** the UK -***********
Customer: replied 11 months ago.
My telephone number is ***** the UK -*********** - I am here NOW it is my home
Customer: replied 11 months ago.
YOU HAVE MY TELEPHONE NUMBER ------- PLEASE PHONE ME
Expert:  KevinWhiteJA replied 11 months ago.

OK

Customer: replied 11 months ago.
I cannot open the door of the machine, I am trying to wash a small amount of laundry to see if it will let me open the door when it has finished.
This should be in another 20 minutes.
Expert:  KevinWhiteJA replied 11 months ago.

Have you cleaned the drain pump and hose ? If everything is already cleaned then looking at the age of this washer problem is with the door lock mechanism that will need replacement

Customer: replied 11 months ago.
I have decided to buy a new machine - this one is too old - thank you John Stretton
Customer: replied 11 months ago.
Thank you - I have decided to buy a new machine.John Stretton
Customer: replied 11 months ago.
I shall not need any more help as I shall buy a new machine, Thank youJohn Stretton
Expert:  KevinWhiteJA replied 11 months ago.

You are welcome

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