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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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Hotpoint Aquarius

Customer Question

Hotpoint Aquarius
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.

Hi, welcome to Just answer .... please get back with its complete model number and let me know how old is it
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If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: replied 1 year ago.
Hotpoint Aquarius - about 12 years old
Expert:  KevinWhiteJA replied 1 year ago.

Model number starts with E nr and is located on the door

Customer: replied 1 year ago.
Hotpoint Aquarius - about 12 years old
Expert:  KevinWhiteJA replied 1 year ago.

From what you have described the problem is with the door interlock mechanism that will need replacement...Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
When will you telephone me please ?????????
Expert:  KevinWhiteJA replied 1 year ago.

I tried calling however, its not going through ... as I said it is interlock mechanism... will try again after sometime

Customer: replied 1 year ago.
My telephone number is ***** the UK -***********
Customer: replied 1 year ago.
My telephone number is ***** the UK -*********** - I am here NOW it is my home
Customer: replied 1 year ago.
YOU HAVE MY TELEPHONE NUMBER ------- PLEASE PHONE ME
Expert:  KevinWhiteJA replied 1 year ago.

OK

Customer: replied 1 year ago.
I cannot open the door of the machine, I am trying to wash a small amount of laundry to see if it will let me open the door when it has finished.
This should be in another 20 minutes.
Expert:  KevinWhiteJA replied 1 year ago.

Have you cleaned the drain pump and hose ? If everything is already cleaned then looking at the age of this washer problem is with the door lock mechanism that will need replacement

Customer: replied 1 year ago.
I have decided to buy a new machine - this one is too old - thank you John Stretton
Customer: replied 1 year ago.
Thank you - I have decided to buy a new machine.John Stretton
Customer: replied 1 year ago.
I shall not need any more help as I shall buy a new machine, Thank youJohn Stretton
Expert:  KevinWhiteJA replied 1 year ago.

You are welcome