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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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We have a Samsumg American fridge/freezer which we have just

Customer Question

We have a Samsumg American fridge/freezer which we have just moved into another room. Since moving, the fridge/freezer, readout and everything but the ice & water work. We have checked the water supply and it is definitely working but is not going into the relevant compartment to give up water or ice? Any advise please?
Submitted: 3 months ago.
Category: Appliance
Expert:  JamesI replied 3 months ago.

This sounds like a faulty valve or air lock, to better assist you could you advise the model of fridge\freezer?

Many thanks

James

Customer: replied 3 months ago.
Hi James, Model no. RS21DCSV. If its a faulty valve or air lock is there anything I can do ?
Expert:  JamesI replied 3 months ago.

I would first start with some troubleshooting.

The manual for your fridge can be found here, what happens when you press the test button in the ice dispenser (as per instructions on page 34?

Expert:  JamesI replied 3 months ago.

Hello I am just following up from last week, do you still require assistance?

Many thanks

James

Expert:  JamesI replied 3 months ago.

Good morning sorry for the delay in responding, do you still require assistance?

Customer: replied 3 months ago.
I have done all the trouble shooting as per instructions. The reset button has allowed the ice to be made and I have had to adjust the water pressure as too much water is being allowed in. Have installed a new filter too. Still no water being dispensed.

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