This sounds like a faulty valve or air lock, to better assist you could you advise the model of fridge\freezer?
I would first start with some troubleshooting.
The manual for your fridge can be found here, what happens when you press the test button in the ice dispenser (as per instructions on page 34?
Hello I am just following up from last week, do you still require assistance?
Good morning sorry for the delay in responding, do you still require assistance?