How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 744
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

We have a smeg fridge freezer (60cm A rated Fridge) that

Customer Question

Hello. We have a smeg fridge freezer (60cm A rated Fridge) that seems to be far too cold, and the control which goes from 1 to 7 or something seems to make no difference, even when we set it to the lowest setting of 1. Furthermore, the back walls of the inside of the fridge are icing over, which they should not. The rubber insulation on the doors is looking worn and cracked, if that is relevant, but what can be done about that. The fridge is 11 years old.
Submitted: 4 months ago.
Category: Appliance
Expert:  JamesI replied 4 months ago.

Good afternoon, this sounds like a failed thermostat.

My suggestion would be first check the deep-freeze \ super cool isnt switched on, as this would override the temp setting.

With regard to the door seal a poor seal would be reason for a build up of moisture in the fridge (leading to ice on the back), and potentially the fridge not getting as cold as it should, since your issue is it getting to cold this would suggest a problem with the thermostat

The door seal is easy enough to change, but I wouldnt be included to do it until the thermostat is fixed, a replacement thermostat is around £40, plus £30 labour, the door seal would be around £20 and could be done by yourself.

If you would like me to recommend someone to come out and repair the thermostat please provide me with your post code, should you need anything clarified please do get in touch.

James

Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
I would like to arrange for someone to come out to SL4 6ET to replace the thermostat as you suggest. Andrew
Expert:  JamesI replied 4 months ago.

I would recommend you use an approved Smeg service engineer, your nearest service firm is Excel Services and they are 15 miles from you. The engineer can be contacted directly on*********** the second nearest is IRM Services and they can be contacted on
07976956157.

Should you find the authorised repair centres to extensive you could try a local firm called DJ Domestic Appliance Service & Repairs and they can be contacted on 07907 847467 or 07938 818935.

Should you need anything clarified please let me know.

Expert:  JamesI replied 3 months ago.

Hello I am just following up from last week, do you still require assistance, if the above suggestion has resolved your issue I would appreciate if you could rate the service received.

Many thanks

James

Expert:  JamesI replied 3 months ago.

Good morning sorry for the delay in responding, do you still require assistance?

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions