Hi thats ok, you can rate my service anytime and it doesn't cost you more;-)
Ok, you will need a new heater element.
Can you send me the make and model again since this is a new question. For future reference you should reply to the original one;-)
Hi you can simply reply to this message each time;-)
Also you need to call them, they should have the part. And if they dont which I doubt you can text me back and I will give you another source;-)
Im sorry for the confusion, I am just an independent technician and most customers love this site.