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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Panasonic NA 168VG4 Washing Machine. The wash

Customer Question

Hi. I have a Panasonic NA 168VG4 Washing Machine.
The wash continually stops mid-cycle ,leaving water in the drum.
There is an error code -U11.
I have tried taking out the filter ,which results in the shallow tray filling quickly.
I feel that I would be there a long time in trying to empty the drum of water, via the shallow tray!
There appears to be no obvious blockage in the filter area .
Access to the rear of the machine is difficult.
can you help please?
Submitted: 3 months ago.
Category: Appliance
Customer: replied 3 months ago.
Hi .just wondered if you could, kindly ,provide me with an estimated response time.
Thankyou.
Expert:  Dales-Electronic replied 3 months ago.

Hi John - my name is ***** ***** in the UK. U11 as you have worked out is a draining out fault. First thing you need to do is empty the drum and yes it may take you some minutes to do so but you need access to the filter and pump assembly. Come back to me when you have this done.

Customer: replied 3 months ago.
Hi Ian .Thankyou.I have already tried for 20 minutes to empty the drum via the shallow tray.
I only managed to remove a small proportion of the water via that method.
The washer has been installed with no legs -i.e. flush to the floor and cannot therefore be tilted
This would have taken a long time to empty.
Is there a more effective method please?
Expert:  Dales-Electronic replied 3 months ago.

Other than getting the drain hose down to floor level and dumping it into a washing up bowl sadly no.

Customer: replied 3 months ago.
I cant speak at the moment
Customer: replied 3 months ago.
I cant speak right now.
I did not realise that I would have to pay again.
Please advise.
Customer: replied 3 months ago.
Is there anybody there?
Customer: replied 3 months ago.
is there anybody there?
Expert:  Dales-Electronic replied 3 months ago.

Ignore that - it is just a computer generated message, you dont have to take a call nor will you be billed for it if you don't accept the offer.

Customer: replied 3 months ago.
I have to leave shortly
will be driving for one hour .
was hoping to get it sorted asap.
Wont be in front of the machine until 9.30 pm
Customer: replied 3 months ago.
If I empty the drum -what would I do next?
Expert:  Dales-Electronic replied 3 months ago.

OK I'm here until 10pm

Customer: replied 3 months ago.
Will try to contact you back at 9.30 pm
will be on different computer
do I have to start again?
Expert:  Dales-Electronic replied 3 months ago.

No just sign back on and the call will be routed to me.

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