Hi John - my name is ***** ***** in the UK. U11 as you have worked out is a draining out fault. First thing you need to do is empty the drum and yes it may take you some minutes to do so but you need access to the filter and pump assembly. Come back to me when you have this done.
Other than getting the drain hose down to floor level and dumping it into a washing up bowl sadly no.
Ignore that - it is just a computer generated message, you dont have to take a call nor will you be billed for it if you don't accept the offer.
OK I'm here until 10pm
No just sign back on and the call will be routed to me.