How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

Candy alise not drying (cloths coming out steaming)

Customer Question

candy alise not drying (cloths coming out steaming)
Submitted: 3 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 3 months ago.

Hi my name is ***** ***** would you kindly let me have the full product code on the label inside the door. This is not the model number.

Customer: replied 3 months ago.
go4 w464-80
Customer: replied 3 months ago.
cleaned filter and pump
Customer: replied 3 months ago.
31003592 1115 1339
Customer: replied 3 months ago.
type lcm8
Expert:  Dales-Electronic replied 3 months ago.

Thank you - just looking up the details - be right back.

Expert:  Dales-Electronic replied 3 months ago.

OK can you confirm that the pump is actually pumping water out of the drum?

Customer: replied 3 months ago.
i would like to add that i am a heating engineer and have some basic knowledge of appliances if this helps
Expert:  Dales-Electronic replied 3 months ago.

OK in that case let me give you an overview of how the drying system works - can I assume your issue is that it is not drying the clothes, rather than spinning them out?

Customer: replied 3 months ago.
seems macine is heating ok but cannot dispose of water contentis there some kind of condensor involed
Expert:  Dales-Electronic replied 3 months ago.

Are we talking the drying cycle?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
hi are you still theregetting bored waiting for reply
Expert:  Dales-Electronic replied 3 months ago.

Sorry it only just came up on my screen, its the trouble when you post in the UK, it goes to the US company server and then comes back to me in the UK. OK the way the system works is that a heater on top of the tub assembly heats the air and is blown by a rotating fan forwards and down into the tub via a vent in the door seal. The air then passes through the clothes (removing moisture) and is sucked out of a hole and up inside a condenser tube and the cycle starts again. As this is happening water is injected at the top of the condenser tube and flows in the opposite direction picking up moisture from the circulating hot moisture laden air. This is then pumped out of the appliance. You will have to take of the top and back of the appliance and check that the fain is spinning and water is being injected into the condenser. If it is then likely the condenser is blocked with fluff and you will have to remove it and flush it out. This is not a ten minute job it will take you at least an hour.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.