Hi Rob - could you kindly let me have the serial number of you appliance please.
Thank you - firstly you need to check that the syphon tube is not blocked by solidified conditioner or soap powder, this entails removing the dispenser and cleaning it with hot water - have you checked this?
OK if you take the soap dispenser out are all the holes in top of the soap box clear and clean?
OK do you have any electrical test equipment such as a multimeter?
Leave it with me - usually if you have a compartment full of water its a blockage. But I'll have a look at the drawings when I get to work tomorrow and come back to you.
Sorry for the delay - let me explain how it works and then you can consider what you want to do next. In the wash or rinse phase only one of the two water inlet valves are opened, during the conditioner phase both are. Working on the information supplied it sounds like one of the valves is not working or no power is reaching it. The only other thing it can be is you have a blockage. Whichever the cause you will have to remove the appliance and remove the top to check.
With regard to the bleach container, water would just go into the appliance - Ian
Yes all water/bleach etc would pass through the system.
OK look forward to hearing from you.
OK the next stage is to check two things - put it on a prewash and check that water is being fed into the prewash slot in the dispenser, then select a main wash and confirm water is going into that compartment - come back to me with your results.