How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 14807
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Bosch induction hob not working. The plates when turned on

Customer Question

Bosch induction hob not working. The plates when turned on just flash the heat setting number. The pots being used are induction pots and it has been working all along. It is s new hob. I dried the control panel and also isolated and turned back on to reset with no joy. Any suggestions
Submitted: 3 months ago.
Category: Appliance
Expert:  Daniel T. replied 3 months ago.

Hi

Do you have the model number please.

Do you get any E or F codes flashing up?

Regards

Customer: replied 3 months ago.
i think. That is the number printed on the top left of the hob.
No error message just a flashing heat number like it's not induction pot
Expert:  Daniel T. replied 3 months ago.

That number is ***** to do with the glass top makers its not the model number im afraid.

But as to the pans have you used them before on this hob?

I know you say its a new hob but has it worked since it was installed?

Customer: replied 3 months ago.
Perfectly until 20 minutes ago
Customer: replied 3 months ago.
Where would the model number be located
Expert:  Daniel T. replied 3 months ago.

Ok if the pans are induction pans and have worked before it packed in like this then its looking like the control board is the issue. As its possibley the pan sensor on the board thats faulty as it thinks there isnt a pan on there when there is.

But just check the child lock isnt actiaved first. I dont think it will be but worth checking. If you see a picture of a key then the child lock is on and will need to be turned off.

But if there isnt a picture of a key then its not the child lock.

So for the control board its a case of swapping it over. As its new then just give Neff a bell and they will call out and fix it for free as they usually have 2 years warrenty on them.

So if the child lock isnt on and the correct pans are used then its looking like a faulty control board not picking up the pan when its placed on the magnetic plates.

Its nothing you are doing wrong as its a fault inside the hob so Neff will need to fix it for you on this.

Customer: replied 3 months ago.
No. No child lock. Not sure what the issue is. I'll ring Bosch tomorrow. Thanks
Expert:  Daniel T. replied 3 months ago.

Didnt think it was the lock but said any way just to rule it out.

This is going to be a fault with the power board in there as to be honest thats all that every fails on Induction hobs anyway. As you have 4 magnetic plates and the power boards thats all

The magnetic plates never fail so all it can be is the control unit. So im sure Bosch will sort this out for you and get it up and running again.

Customer: replied 3 months ago.
The right plates are working now and the left ones not
Expert:  Daniel T. replied 3 months ago.
It's all pointing towards the control board here still as that's all that's in there. I'm afraid.
Expert:  Daniel T. replied 3 months ago.

Hi

I see the question is still open, Do you still need help on this?

If not then if you could rate the answer then it will close the question down.

Many thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.