How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 795
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
75967336
Type Your Appliance Question Here...
JamesI is online now

Washing machine ZWC 1300W Runs programme works. Rest of

Resolved Question:

Washing machine ZWC 1300W
Runs programme works. Rest of machine doesn't. Water and power present No sign of drum rotating.
Submitted: 5 months ago.
Category: Appliance
Customer: replied 5 months ago.
programme which seems to work is the spin
Expert:  JamesI replied 5 months ago.

Just to clarify the only programme which seems to work is spin (and that shows the drum rotating)?

Customer: replied 5 months ago.
Expert:  JamesI replied 5 months ago.

This rules out a motor failure, on re-reading your comments you have confirmed the water supply is switched on, but when you start a wash or rinse cycle do you hear water going into the machine?

Secondly when a programme fails to run what lights show on the display?

Customer: replied 5 months ago.
Can hear water entering. Lights on: start, door, washing. All lights out after 2/3 minutes. No movement of drum
Expert:  JamesI replied 5 months ago.

This is sounding very much like a PCB \ Control board failure, could you run it on a cycle again keep watching the washer take notes of which lights illuminate and if any flash (and if they flash how many times). This may point to a failed sensor such as flood\water level or temperature.

I will await your feedback regarding the lights which are displayed.

James

Customer: replied 5 months ago.
After getting your last message I found the end light flashing. Ran another programme . Lights on: Start, washing and door. After 4 minutes all out. Almost at once end light on and flashing and it continues to do so.
Expert:  JamesI replied 5 months ago.

So it doesnt flash x times then go off, and repeat, its just a constant flashing?

If this is the case it would suggest a significant failure, rather than a specific sensor.

Based on your symptoms your looking at a new control board \ PCB, which is around £130 in parts alone, labour would be around a further £50. Taking into account the age of the machine, its getting to the point where it may not be economical to repair, however if you would like to proceed and arrange a repair please provide me with your post code and I can recommend a firm to come out and replace the faulty part.
Regards
James

JamesI, Handyman
Category: Appliance
Satisfied Customers: 795
Experience: I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
JamesI and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.