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Rob, Home Appliance Technician
Category: Appliance
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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My whirlpool pro series 612ii is stuck on one program

Customer Question

my whirlpool pro series 612ii is stuck on one program displaying 60 temp , 51 min and would not start , i tried to unplug and plug again but still displaying the same message. it will not cancel that program , open the door or start the program . any idea what to do pls
Submitted: 3 months ago.
Category: Appliance
Expert:  JamesI replied 3 months ago.

Is there an error codes displayed such as E6 on the display?

The first thing to do is check the filter, there is a video here which shows you what to do.

Every whirlpool model is different you may have a flap or you may have a panel across the entire length of the bottom which pulls forward to reveal the filter, have a small bucket and towel to hand to soak up any water, clean the filter and check inside the cavity to see if anything may be inside.

Please let me know how you get on, and I can then advise the next steps.

Expert:  JamesI replied 3 months ago.

I just wanted to follow up and check if you required any further assistance?

Many thanks

James

Expert:  JamesI replied 3 months ago.

I havent heard from you in a few days, and I just wanted to follow up and check if you required any further assistance?

Many thanks

James

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